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My coupon code is not working!Chances are it is working fine but it is misspelled. Double check lower and upper case spelling and spaces inbetween words of your coupon code. If you are 100% sure you have spelled everything correctly but it is still not working make sure you force your browser to refresh the page properly before trying it again one more time. If you still have trouble, please contact us.
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There is an item or a size out of stock that I want - will it come back?Sometimes ;) For this question you will have to get in touch with us. There is no general answer. If it is an item that is in the sale section or that has been around for a while chances are it is out of stock and will not come back. We only do small runs of our designs and once they are sold out they are usually gone forever. However if it is a size you are after that is a fairly new design you could be lucky we still have some fabric left to make more. Just get in touch!
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Can I return an item I ordered?Yes you can! You may return items that are faulty or if you have received the wrong item - in these two cases we will offer you a full refund. Should you want to exchange your item for a different size please contact us and we will issue a store credit for your order. Shipping cost will not be included in this. You will have to return the item unworn, in original condition, with tags attached, unwashed and free of marks within 7 days of recieving your order. All returns will be assessed and if they meet our conditions of return you will be issued a voucher for the online store that will allow you to purchase a different item or the same item in a different size. We don't offer refunds for change of mind or incorrect sizing. Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Kids' clothing does deal with a lot of wear and tear and we will not refund, exchange or credit for normal wear and tear and any subsequent damage that might occur during play, washing or accidents.
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What is the right size for my child?Please note: every item is carefully made by hand in Australia and can therefore slightly vary in size. All our sizing information is a guide only and can vary. If you have a baby in a cast or a harness because of hip dysplasia please go one size up - there is more info about your case on the hip-dysplasia info page here. Overall length of babies and kids pants:
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Can you make me something?Sorry, but we do not offer custom orders.
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What does shipping cost?All orders over $80 AUD are free Australia wide! The cart will automatically remove shipping charges when your order is over $ 80 AUD. Your order will be posted straight away - please allow approx. 2 weeks for your order to arrive in Australia. All orders are tracked and you will recieve your tracking details as soon as we have posted your order. All other orders worldwide will be charged at a flatrate of $ 25 AUD and are shipped with Australia Post. See more info below.
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Do you ship worldwide?Yes - we finally do! Worldwide shipping is available for a flat rate of only $25 AUD. Please be sure you know of any additional charges that might be applied by your countries' custom or tax departments when ordering from overseas. They are your responsibility entirely should any apply.
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There is no coupon box at check out!Just click on the green sentence that says "Enter promo code" and it will appear for you to enter your discount code.

We are closed
We have sold out of all stock
Thank you so much for your incredible support over the last four years.
We have had a ball creating super comfy clothes for you and your kids.
We will miss your smiling faces at markets, lovely messages on social media and seeing your beautiful snap shots of your bubs wearing our clothes.
We are looking forward to our new adventure living and travelling in a bus.
Goodbye and Auf Wiedersehen!
Lisa & Scott with Tilly & Parker

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